High Tech for High Customer Touch

From Imagination Summit 2011

Chick-Fil-A CEO Dan Cathy discusses how his business has combined technology and personal relationship to increase customer satisfaction.

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Authors

  • Dan Cathy

    • President / Chief Operating Officer, Chick-fil-A, Inc.

In this collection

  • 4. Questions & Answers

    by Lillie Turner, Jeff Monday, and Paul Kim

    27:29 — April 15, 2011

    Questions & Answers

    Lillie Turner, Jeff Monday, and Paul Kim answer questions regarding information technology.

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    5. High Tech for High Customer Touch

    by Dan Cathy

    45:19 — April 15, 2011

    High Tech for High Customer Touch

    Chick-Fil-A CEO Dan Cathy discusses how his business has combined technology and personal relationship to increase customer satisfaction.

  • 6. Reach Beyond the Books

    by Maureen Girkins

    35:29 — April 15, 2011

    Reach Beyond the Books

    Executive Maureen Girkins discusses her perceptions of the future for books and education as they relate to information technology.

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